If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.

Once the parcel has arrived with our returns team, we aim to process it within 14 days. Once refunded it will show in your account within 3-5 days.

Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.

If you returned your item to store please allow 3-5 days for this to show in your account.

To return an order made on our website or 'Footpatrol' App please visit here.

You're welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days from when you receive your order for a full refund for purchases made via the footpatrol website or app, or within 14 days for purchases made via the footpatrol launches app.

Please make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

Footpatrol Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale, OL16 4FW

We are committed to providing exceptional customer service to all our customers, regardless of their individual circumstances.

We offer a variety of flexible return options to accommodate different needs and situations. If you are unable to visit our store or use standard drop-off points—whether due to disability, neurodivergence, or other accessibility challenges, we offer a free collection service for UK orders.

Our trained representatives are ready to discuss alternative solutions tailored to your specific requirements.

 Alternatively please contact our Customer Care team here and provide the details of the issue so that we can help to find the best solution.

We’re sorry that there is a problem with the quality of your purchase. If your item arrives faulty or damaged, or is not the item that you requested, please take the item and despatch note to any of our stores and we will be happy to help.

Alternatively, please contact us here and provide the details of the issue so that we can help you. Please be aware we will ask for an image of the faulty or damaged item to help speed up the resolution.

In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then, depending on the result, we may offer a refund.www.footpatrol.com/pages/contact-us In all cases, the product must still be within the manufacturer’s warranty period.